ADMIN0013 Version 0 Published Oct 2021. Complaints that have been assessed at the ‘’serious’ end of the continuum lend themselves to a formal process. A formal process usually requires a written complaint asking the club/organisation to respond. For each process there are a range of options from talking directly with the person complained about through to referral to an external government agency. Relevant options for resolving serious complaints include the following (choose the option you believe most appropriate for handling your complaint):
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Governance Policies & Procedures
